Refund policy

Return Policy for www.andaratemple.com

At Andara Temple, we strive to provide you with quality products and exceptional service. If, for any reason, you are not completely satisfied with your purchase, we have a straightforward return policy in place to make the process as smooth as possible. Please take a moment to review our return policy.

1. Return Window: You have 14 days from the date of delivery to initiate a return. If 14 days have passed, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns:

• To be eligible for a return, your item must be unused and in the same condition that you received it.
• It must also be in the original packaging.

3. Return Process: To initiate a return, please follow these steps:

• Contact our customer support team at connect@andaratemple.com to inform us of your intention to return the product.
• Package your item securely in the original packaging.
• Include a copy of the packing slip or order confirmation.
• Ship the item to the address provided by our customer support team.
• Please note that the customer is responsible for the cost of return shipping.

4. Refund: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a certain number of days.

5. Damaged Products: We do not accept returns for products that are damaged. If your item arrives damaged, please contact us immediately so that we can address the issue and provide you with a suitable solution.

6. Contact Information: If you have any questions about our return policy, please don't hesitate to contact us at connect@andaratemple.com

ALAN MUNDUK TENGAH NOMOR 6, Desa/Kelurahan Pererenan, Kec. Mengwi, Kab. Badung, canggu, Bali 80351, Indonesia

Andara Temple reserves the right to make exceptions to this policy on a case-by-case basis. We are here to assist you and ensure your satisfaction with our products.

Thank you for choosing Andara Temple.